10/10 They could not align my vehicle due to a bent frame. The tech that was working on my vehicle came out and explained everything to me, suggested a frame shop that could straighten it. Honestly, he sounded like he felt bad for me, very courteous staff. All in all they charged me $20 for an inspection. I had the truck at Firestone a few months ago, they charged me $80 and sent me off with a pull and a crooked steering wheel.